Terms of Use

Last Updated: December 2025

Introduction

Thank you for visiting mavinbrook.com, mavinbrook.co.uk and all of their subdomains and aliases (collectively, the "Website" or "Site"). This Website is owned and operated by Extra Careful Limited T/A Remora (Company Number: 09257975) (referred to herein as "Remora", "we", "us", "our" and "ours"). The following terms and conditions (the "Terms of Use") form a binding agreement between you and us. Unless otherwise indicated, the terms "you", "your" and "yours" when used in these Terms of Use mean any user or visitor to the Website.

Please read these Terms of Use carefully. Your access to and use of this Website and any of the information, materials, data, demos, blogs, products, services and other materials made available on or through this Website (collectively, "Materials") are subject to all applicable laws, rules and regulations and to the terms and conditions set forth in these Terms of Use.

By accessing or using this Website, you agree to be bound by these Terms of Use, our Privacy Policy and our Cookie Policy. If you are accessing or using this Website on behalf of an entity or business, you represent and warrant that you have the authority to bind such entity or business to these Terms of Use. If you do not wish to be bound by these Terms of Use, please exit this Website and cease use of all Materials, as you are not permitted to access or use this Website or other such Materials.

Restrictions on Access

The Website and Materials may not be accessed for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes, or as otherwise restricted by these Terms of Use.

Remora's direct competitors are prohibited from accessing or using any portion of the Website or Materials including, without limitation, downloading or accessing whitepapers, accessing free or paid accounts, signing up or participating in demos, webcasts, or accessing other Materials intended for prospects, customers or partners of Remora.

You are prohibited from:

• Accessing the Website or any Materials under false pretences
• Falsifying or concealing your identity in your use and access of the Website or any Materials
• Using automated systems (bots, scrapers, etc.) to access the Website without our express written permission

YOUR ACCESS TO THIS WEBSITE (OR PORTIONS THEREOF) AND USE OF ANY MATERIALS (OR PORTIONS THEREOF) IS NOT INTENDED, AND IS PROHIBITED, WHERE SUCH ACCESS OR USE VIOLATES ANY APPLICABLE LAWS, RULES OR REGULATIONS.

Privacy and Data Protection

All information we collect through the Website is subject to our Privacy Policy, which complies with:

• The UK General Data Protection Regulation (UK GDPR)
• The Data Protection Act 2018
• The Privacy and Electronic Communications Regulations 2003 (as amended)

By using this Website and any Materials, you consent to all actions taken by us with respect to your information in compliance with our Privacy Policy.

For information about how we use cookies and similar technologies, please see our Cookie Policy.

Changes to the Terms of Use

These Terms of Use may be changed by us, in our sole discretion, from time to time with or without notice to you. Any changes or modifications to these Terms of Use will be effective upon posting on the Website.

You should review these Terms of Use prior to your access or use of the Website or Materials to ensure that you understand the current Terms of Use that apply to your access or use thereof. Your continued use of the Website or Materials following the posting of any changes or modifications will constitute your acceptance of such changes or modifications.

If you cannot access these Terms of Use via the Internet, we can provide a copy of the Terms of Use then in effect by email, upon request.

Product & Services Information

All references on this Website to information, materials, products and/or services apply to information, materials, products and services available in the countries or jurisdictions specified only with respect to such information, materials, products and/or services, unless otherwise stated.

Nothing on this Website constitutes an offer to buy or sell our products or services in any jurisdiction. This Website is for information purposes only. Any contract for products or services will be subject to separate terms and conditions.

Eligibility and Age Restrictions

The Website and any Materials are offered and available only to users who are 18 years of age or older. This Website is not intended for use by minors (persons under 18 years of age).

By using the Website and Materials, you represent and warrant that you:

• Are at least 18 years of age
• Are of legal age to form a binding contract with us
• Have the authority to enter into these Terms of Use
• Will comply with all applicable laws in your use of the Website

If you do not meet all of these requirements, you must not access or use the Website or Materials.

Intellectual Property Rights

Ownership

Unless otherwise indicated, this Website and its design, text, content, files, selection and arrangement of elements, organisation, graphics, compilation, translations, digital conversion and other matters related to it, and all trademarks, logos, service marks, symbols, trade dress and all Materials provided on or through this Website are protected by UK and international copyright laws, trademark laws and/or international conventions and treaties.

All Materials are the exclusive and proprietary property of Remora and/or its third-party licensors. ALL RIGHTS RESERVED.

The posting, display or other provision of any Materials on this Website shall not constitute a waiver of any right or interest of Remora and/or its third-party licensors in such Materials. Except as expressly provided herein, nothing contained in these Terms of Use or the Website shall be construed as conferring by implication, estoppel or otherwise any licence, interest or right in or to the Materials under any copyright, trademark or proprietary rights of Remora or of any third party.

Prohibited Uses of Materials

Except as otherwise provided herein, no Materials (or portions thereof) may be:

• Used, copied, reproduced, distributed or redistributed
• Published or republished
• Downloaded (except as expressly permitted)
• Modified, displayed, posted, broadcasted
• Imitated, adapted, translated, or transmitted in any form or by any means
• Sold, offered for sale, licensed or sublicensed
• Reverse engineered, disassembled, decompiled
• Incorporated into compilations or used in the creation of derivative works

Without our express prior written permission or that of the respective third-party owner.

Permitted Use

Subject to your compliance with these Terms of Use, permission is hereby granted to you to the extent necessary for you to lawfully:

1. Access this Website and/or Materials made available on or through this Website; and
2. Display, download, archive and print in hard copy portions of this Website for your personal or internal business, non-commercial and informational use only.

The foregoing permission is for the sole purpose of enabling you to use the Website and enjoy the benefit of the Materials as provided on the Website in the manner permitted by these Terms of Use. We may modify the Materials from time to time and you are solely responsible for ensuring that you are using current and permitted Materials only.

This permission terminates automatically if you breach any of these Terms of Use. Upon termination, you must immediately destroy any and all downloaded, archived or printed copies of the Materials and, if requested by us, certify to us in writing that you have complied with this requirement.

Prohibited Conduct

You agree not to use the Website or Materials to:

1. Modify the Materials (or any portion thereof)
2. Use the Website and/or the Materials in a manner that is:
   • Fraudulent, libelous, defamatory, tortious, obscene
   • Threatening, abusive, malicious, offensive, hateful, or objectionable
   • Constitutes or encourages a criminal offense
   • Violates the rights of another (including intellectual property, privacy, or publicity rights)
   • Otherwise violates or conflicts with these Terms of Use or any applicable law
3. Impersonate any person or entity, or otherwise misrepresent your affiliation with any person or entity
4. Interfere with, disrupt or attempt to gain unauthorised access to:
   • The Materials or other Remora accounts
   • Any restricted portions of the Website
   • Any computer network or equipment
5. Use any manual or automated software, devices or other processes to "crawl", "scrape" or "spider" any webpages contained in the Website (including robots, bots, spiders, scrapers or any other means to extract any Materials or data)
6. Frame or otherwise simulate the appearance or functions of the Website (or any portion thereof)
7. Remove or alter any copyright, trademark and other proprietary notices and legends contained in the Materials or on the Website
8. Upload or transmit viruses, malware, or any other malicious code
9. Attempt to circumvent any security features of the Website
10. Engage in any activity that could damage, disable, overburden, or impair the Website

Termination of Access

Remora has the right, in its sole discretion, to terminate your use and access of the Website and any Materials in any and all appropriate circumstances, including:

• Your violation of these Terms of Use
• Suspected fraudulent, abusive or illegal activity
• Extended periods of inactivity
• Any reason we deem necessary to protect Remora, our users, or third parties

We may terminate or suspend your access immediately, without prior notice or liability.

Third-Party Content and Links

Disclaimer of Endorsement

Any references to businesses, entities, products, processes, services, organisations or individuals that are included on the Website by trade name, trademark or otherwise are provided solely for your information. These references:

• Are not intended to reflect the opinions of Remora
• Are not endorsements or approvals by Remora
• Should not be quoted or reproduced for the purpose of stating or implying endorsement or approval by Remora

Remora does not endorse or update statements on third-party websites. Furthermore, Remora is not responsible for content provided by third-party websites, including those to which you may be redirected.

External Links

This Website may contain links to third-party websites or services that are not owned or controlled by Remora. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Remora shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Data Retention and Your Personal Information

Storage of Personal Information

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in our Privacy Policy, or until you request that the information be deleted in accordance with your right of erasure under the UK GDPR and Data Protection Act 2018.

Even if we delete your personal information, we reserve the right to maintain a copy for legal, tax or regulatory purposes, but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes.

Use of Your Personal Information

Remora collects and uses your personal information as necessary to:

• Perform our contract with you
• Pursue our legitimate business interests, including to:
  • Operate the Website and deliver the services
  • Communicate with you about the services you use
  • Respond to requests for assistance, including account verification support
  • Display user content associated with your account
  • Understand and improve how our users use and interact with our services
  • Publicly disclose aggregated statistics regarding our users' use of our services
  • Market our services to you (where you have consented or we have legitimate interest)

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

When we process any payment made by you, we process your personal information to prevent or detect fraud (including fraudulent payments and fraudulent use of the Website) and for the collection of taxes and duties. The legal basis for this processing is compliance with our legal obligations.

For more information, please see our Privacy Policy or contact us at [email protected].

User Feedback

You may provide us with suggestions, comments or other feedback (collectively, "Feedback") with respect to our products, services, content, this Website, or other materials.

By providing Feedback, you acknowledge and agree that:

• Feedback is voluntary
• We are not obligated to hold it in confidence
• We may use Feedback for any purpose without obligation of any kind
• To the extent a licence is required to make use of any intellectual property in any such Feedback, you hereby grant us an irrevocable, non-exclusive, perpetual, worldwide, royalty-free licence to use the Feedback in connection with Remora's business, including the enhancement of our products, services, content, this Website, or other materials

Forward-Looking Statements

The documents contained on (or directly accessible from) this Website may contain forward-looking statements. Any statements that are not statements of historical fact (including, without limitation, statements to the effect that Remora or its management "believes," "expects," "anticipates," "plans" and similar expressions) should be considered forward-looking statements and should not be relied upon.

There are a number of important factors that could cause Remora's actual results to differ materially from those indicated by such forward-looking statements, including:

• General economic conditions
• Our continued ability to develop and introduce products
• The introduction of new products by competitors
• Pricing practices of competitors
• Expansion of our sales distribution capability
• The cost and availability of components
• Undetected software errors or bugs
• Our ability to control costs
• Other risk factors

Remora has no obligation to update or alter forward-looking statements. Remora is not responsible for the content accessible via this Website, or any website with which it is linked, including the accuracy, completeness or reliability of information or data.

Disclaimers and Limitations of Liability

No Warranties

WE MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THIS WEBSITE OR THE MATERIALS, WHICH ARE PROVIDED "AS IS" AND "AS AVAILABLE."

We disclaim all warranties, express or implied, including, without limitation:

• The implied warranties of title, non-infringement, merchantability, quality and fitness for a particular purpose
• That the Website or Materials will be uninterrupted, timely, secure, or error-free
• That the Website or Materials will be available at any particular time
• That the Website or Materials are free of viruses or other harmful components
• That the information accessible via this Website is accurate, reliable, complete, or current
• That any defects or errors will be corrected

You are solely responsible for:

• Providing, maintaining and ensuring the compatibility of all hardware, software and other computer requirements necessary for your access to and use of the Website and the Materials
• Evaluating the accuracy and completeness of all information, statements, opinions and other material on this Website

Neither we nor any third-party licensor will be liable with respect to any decisions made by you or any other person as a result of reliance on the Website or any Materials.

Consumer Rights

Your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015, are not affected by these provisions, and we do not seek to exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal for us to exclude or limit our liability

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REMORA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential or punitive damages
• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Damages arising from your access to or use of or inability to access or use the Website or Materials
• Damages arising from any conduct or content of any third party on the Website

This limitation applies regardless of the legal theory upon which the claim is based (whether contract, tort, negligence, strict liability or otherwise) and whether or not we have been advised of the possibility of such damages.

Maximum Liability

Our total liability to you for all claims arising from or related to the Website or Materials shall not exceed the greater of:

• £100; or
• The amount you have paid us in the 12 months before the event giving rise to the liability

Indemnification

You agree to defend, indemnify, release and hold us harmless, as well as our shareholders, officers, directors, agents, representatives, employees and third-party licensors, from and against any and all claims, liabilities, losses, expenses, demands or costs (including reasonable legal fees) based on, arising from, or otherwise related to:

1. Your breach or violation of these Terms of Use
2. Your access or use of this Website or any Materials
3. Any infringement or misappropriation by you of any intellectual property or other rights of Remora or any third party
4. Any negligence or wilful misconduct by you
5. Your violation of any applicable laws or regulations

Modification and Discontinuation of Website

We reserve the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently, this Website (or any portion thereof) and/or the information, materials, products and/or services made available on or through this Website (or any part thereof) with or without notice.

You agree that we shall not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website.

Termination and Survival

Termination

These Terms of Use will remain in effect until terminated by you or us.

You may terminate these Terms of Use at any time by:

• Ceasing your use and access of the Website and Materials; and
• Destroying all materials that you have saved, printed or downloaded from the Website

We may terminate your access at any time, without notice and at our sole discretion, including if we believe you have violated these Terms of Use. We may also block or prevent future access to and use of the Website and Materials.

Survival

The following provisions will survive termination or expiration of these Terms of Use:

• Intellectual Property Rights
• Disclaimers and Limitations of Liability
• Indemnification
• Governing Law and Jurisdiction
• Any other provisions that by their nature should survive

General Provisions

Entire Agreement

These Terms of Use, together with our Privacy Policy and Cookie Policy, contain the entire understanding between you and us with respect to this Website and your use and access hereof and supersede all prior representations, statements, inducements, understandings, arrangements and agreements, oral or written, between you and us relating thereto, unless otherwise signed in writing by authorised representatives of the parties.

Should there be a conflict between these Terms of Use and any written agreement between you and Remora related to your use of the Website, the terms of such written agreement shall control.

Severability

Should any part of these Terms of Use for any reason be declared invalid, void or unenforceable by a court of competent jurisdiction, such determination shall not affect the validity of any remaining portions and such remaining portions shall remain and continue in full force and effect to the maximum extent permitted by law.

Waiver

Our failure to enforce any provision of these Terms of Use shall not operate as or be deemed a waiver by us of any breach of any such provision or any other provision herein or of the right to enforce such provision(s). Any rights not expressly granted in these Terms of Use are reserved.

No waiver by us of any breach of these Terms of Use shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

Assignment

You may not assign, transfer or delegate these Terms of Use or your rights or obligations hereunder in any way without our prior written consent. We may assign, transfer or delegate these Terms of Use and our rights and obligations without restriction or your consent.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms of Use where such failure or delay results from any cause beyond our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, riots, civil disorder, actions of government, or failure of telecommunications or internet services.

Electronic Communications

You consent to receive communications from us electronically, including via email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, in accordance with the Electronic Communications Act 2000.

Relationship

Nothing in these Terms of Use shall be construed as creating any agency, partnership, joint venture, employment or franchise relationship between you and Remora.

Dispute Resolution

Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and interpreted in accordance with the laws of England and Wales.

Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms of Use or their subject matter or formation (including non-contractual disputes or claims).

Alternative Dispute Resolution

If you are a consumer resident in the European Union, you may refer disputes to the Online Dispute Resolution platform at http://ec.europa.eu/odr. However, please note that we are not obliged to participate in alternative dispute resolution procedures.

If you are a consumer in the UK, you may also have rights under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Contact Information

If you have any questions regarding these Terms of Use or any other matter, you may contact us:

By Post: Remora 19 Berkeley Street Mayfair London United Kingdom W1J 8ED

By Email: [email protected]

For Legal Notices: All notices pertaining to contractual or legal matters (i.e. breach of contract, termination, indemnifiable claims, etc.) must be clearly identified and marked as "Legal Notice" and sent to the above address.

Company Details: Extra Careful Limited (T/A Remora) Company Number: 09257975 Registered in England and Wales Registered Office: 19 Berkeley Street Mayfair London United Kingdom W1J 8ED 

These Terms of Use were last updated in December 2025 and comply with UK law including the Consumer Rights Act 2015, UK GDPR, and Data Protection Act 2018.